Services
Healthcare operations automation services
We offer five done-for-you services that cover a practice's operations from the first patient call to the back office: a 24/7 AI receptionist, patient reactivation, scheduling automation, insurer approval and referral follow-up, and back-office automation. Each one works with your existing software, and none touch clinical notes.
What does each service do?
- 01AI receptionist24/7 call answering, booking and rescheduling, intake and FAQs, so no patient call ends in voicemail.
- 02Patient reactivationStructured follow-up for lapsed patients and mid-treatment drop-offs, instead of letting them go.
- 03Scheduling automationBooking accuracy across clinicians, reminders, no-show reduction and cancellation backfill.
- 04Insurance follow-upTracking and chasing insurer approvals and referrals, including motor-vehicle and workers' comp cases.
- 05Back-office automationCRM and practice-software data entry, reporting and workflows for legacy systems.
In what order do clinics usually add services?
| Stage | Typical service | Why first |
|---|---|---|
| 1. Stop the leak | AI receptionist | Missed calls are the fastest money to recover. |
| 2. Protect the schedule | Scheduling automation | Fewer booking errors and no-shows. |
| 3. Bring patients back | Patient reactivation | Drop-offs and lapsed patients already know you. |
| 4. Free the admin team | Insurance follow-up and back-office automation | Hours back every week once the front office is steady. |
Straight answers
Frequently asked questions
Do we have to buy every service?
No. We start with your biggest leak, usually missed calls or patient drop-off, and add more only when the first one is working.
Is this software we have to run ourselves?
No. It is a done-for-you service. We handle setup, scripting, integrations, testing and ongoing optimisation.
Do you offer AI scribes or clinical documentation?
No. We do not do clinical charting, AI scribes or clinical decision-making. Our work is operational only.
Which service should we start with?
The free audit tells you. We test your phones at busy times and review your call and booking data, then recommend the service that recovers the most.
Do services work in both the US and Canada?
Yes. Every service is available in both countries, with US privacy rules (HIPAA, TCPA) and Canadian rules (PIPEDA, provincial laws, CASL) applied as needed.
Free practice audit
Find out what missed calls and lost sessions are costing you.
Free audit, no commitment. We test your phones at busy times and show you the numbers.