What changes when a rehab clinic has 20+ clinicians?
Many multidisciplinary clinics run physiotherapy, kinesiology, chiropractic and massage therapy under one roof, with a central admin team booking for everyone. Admin staff tell us they sometimes book clinicians incorrectly: the wrong discipline, the wrong appointment length, or a clinician who does not take that funding type. Every mistake becomes a reschedule, an apology and sometimes a lost patient.
How do you stop patients dropping off mid-treatment?
In discovery conversations, clinic staff told us patients who drop off mid-treatment are often "just let go", with no structured follow-up. We set up a simple rule: any patient in an active plan with no future booking gets a friendly check-in, then a call, then a final message, and the reason they give is logged for the director.
Full playbook: how to stop losing physio and rehab patients who drop off mid-treatment.
Can you help with insurer-funded cases?
Yes, on the admin side. Motor-vehicle and workers' compensation cases come with approvals, progress reports and deadlines. We track every pending approval, chase adjusters and case managers on schedule, and remind clinicians when a report is due. We do not write the reports and do not claim integration with any insurer.
- Motor-vehicle cases (for example, ICBC-funded care in BC)
- Workers' compensation (for example, WorkSafeBC, WSIB in Ontario, WCB Alberta)
- Extended health and private insurer pre-approvals
- US personal-injury and workers' comp cases for American physical therapy practices
What does a typical rollout look like for a rehab clinic?
- 01Booking rules workshopOne session with your admin lead to capture discipline, skill, room and funding rules.
- 02Drop-off follow-upWe switch on the follow-up sequence for patients in active plans with no future booking.
- 03Insurer trackerPending approvals move from spreadsheets into one tracker with automated chasing.
- 04After-hours callsAI answering for evenings and weekends, booking into the right clinician's schedule.