Why does insurer follow-up eat so much admin time?
Clinic admin teams tell us that waiting on and chasing insurer approvals, especially for motor-vehicle and workers' compensation cases, eats their time and delays care. Each case has its own forms, contacts and timelines. Tracking happens in spreadsheets, sticky notes or someone's inbox, and when that person is away, cases stall.
The patient, meanwhile, is waiting to start or continue treatment.
What exactly do we automate?
We build the tracking and the chasing around the way your team already works. We do not claim direct integrations with insurers. Instead we work with the portals, emails and forms you already use:
- A single tracker of every pending approval, authorization and referral, with due dates
- Scheduled follow-up emails or calls to adjusters, case managers and referring offices
- Reminders to your team when a form, report or signature is missing
- Patient updates, so they know where their approval stands
- Weekly summary of cases at risk of delaying care
How does this work for Canadian rehab clinics?
In Canada this often means motor-vehicle cases, such as ICBC-funded care in BC, and workers' compensation, such as WorkSafeBC in BC, WSIB in Ontario or WCB Alberta. Each insurer has its own process, and we map it with your team rather than assume. See our Canada hub and the guide to automating ICBC and WorkSafeBC follow-ups.
In the US, the same approach applies to personal-injury and auto-accident cases, prior authorizations and specialist referrals.