Where do specialty practices lose patients between visits?
Physicians tell us they see gaps in follow-up between a visit and the next step of care: the imaging that never gets booked, the follow-up visit after a procedure, the referred patient who never calls. In specialty care, those gaps are where patients and revenue quietly disappear.
Independent groups are under pressure too. 42.2% of US physicians were in private practice in 2024, down from 60.1% in 2012 (AMA Physician Practice Benchmark Survey, 2025). Practices that stay independent need lean operations.
What do you automate for each specialty?
The workflows differ, so the automation does too:
- Dermatology: high call volume for cosmetic and medical visits, follow-up scheduling after biopsies (booking only, never results), recall reminders
- Orthopaedics: referral intake and booking, imaging and therapy follow-up scheduling, prior authorization tracking, post-op visit reminders
- Women's health: annual visit recalls, scheduling across providers and visit types, sensitive call routing straight to staff
How do partners and practice managers make the decision?
In most medical groups, the practice manager recommends and the partners approve. Our free audit gives the practice manager a short, plain report: call answer rates at busy times, referral leakage and an estimate of lost revenue, with sources. It is built to be forwarded to partners.
How do we close referral and follow-up gaps?
- 01Track every referralIncoming referrals go into one queue with a target booking date.
- 02Contact patients promptlyPatients are contacted by text and call to book, with a human fallback.
- 03Schedule the next stepAt checkout or after a visit, follow-up appointments are booked or chased.
- 04Report the gapsWeekly report of unbooked referrals and overdue follow-ups for the practice manager.